Coverage under this contract also includes malfunctions of covered items which occur during the contract term resulting from the following situations prior to and during the contract term:a. Insufficient maintenance, rust, corrosion, or sediment;b. Improper installations, repairs, or modifications;c. Mismatched systems where the indoor and outdoor units were not properly matched to each other in capacity or efficiency for proper operation; andd. Undetectable pre existing conditions which are defects or mechanical failures that could not have been detected by a visual inspection and/or simple mechanical test. A visual inspection of the covered item verifies that it appears structurally intact and without damage or missing parts that would indicate inoperability.
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Through your home protection plan, you will be assigned a prescreened licensed technician that will come out to service your request. Your home protection plan is essentially the same as your home warranty. This plan specifies the coverage and protection that you’re awarded in the case of a necessary home repair or replacement. When you’re ready to use your home protection plan, you simply contact our Claims Department at 1 888 531 5403 and explain your needs to a customer service representative or submit a claim online. Our customer service center is available 24 hours a day, 7 days a week, 365 days a year. We will connect you with qualified repair professionals in your area.