A home warranty covers expenses incurred due to repair or replacement services for your home appliances and the systems inside of your home, helping you to avoid the often extravagant costs of appliance repair. If your appliance cannot be repaired, the home warranty will provide you with the money you’ll need to replace it. A home warranty covers electrical, plumbing, heating, air conditioning, garage door openers, and many major appliances such as a refrigerator, stove, oven, washer / dryer, dishwasher, garbage disposal, central air, and many more. As an FYI I looked on Consumer Affairs and Select has disputed and blocked every negative review on that siteOn 12/05/14, I contacted Select Home Warranty about an issue with my pool pump and they responded with the name and number of their vendor. I called, but that vendor did not work on residential properties, so I had to go back to Select for the name of another vendor. It took 3 calls to finally speak to someone and was told someone would call me back to set up an appointment to meet me at my house. I contacted Select on 01/05/15 and informed them that I had not heard back from their vendor. They responded on 01/06/15 that my claim was approved. I informed them that I didn't even know what was wrong with the pump as the vendor never contacted me or met me at my property. I was told they would look into it and then told the vendor said my 2 year old pump needed replacing and I needed to contact the vendor. I tried but had no response and I wasn't having any work done until I knew exactly what the problem was and the cost.
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If we charged the home warranty company more than $25 $50 in addition to what the customer paid, if we were lucky enough to collect the service fee, we would be threatened by the home warranty company, as all these calls were averaged and the total cost per call average had to stay below $200, or we were gone. The lower the cost average, the higher the call volume. High volume and low dollars does not make for a satisfactory business. The real customer is the home warranty company. Also, the reason the turnaround time on parts is so long, is that if we supplied the parts, we could not charge The warranty company any more than if than if we didn't supply it. Therefore, we would just let purchasing send the parts from wherever they chose, without overnight shipping. We tried offering the service to customers of picking up the parts locally for extra $ but that is a no no and just made everyone angry. So, everyone just had to wait. There was little or no more money coming from the repair after the service fee is collected from the customer. You might ask why we worked for them. It was to try to sell good service, solid equipment, at reasonable prices outside of the home warranty policies.