It is a fact that these companies are more likely to send substandard contractors. It is necessary to lean on the warranty company in some cases. It can take longer to get a satisfactory resolution as compared to the home owner who simply calls his own contractor and pays out of pocket. Consumers often like the fact that they have some warranty on the systems and appliances. I buy these policies for my clients because they are more likely to remember me positively when they save a few hundreds or thousands on repairs. That's one way to get referral business and repeat business.
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They didn't need to send somebody from another town to us. There was another situation. It was a deal with Metro Rooter. Our hot water heater wasn't working and the water went everywhere in our garage. So I called 2 10 and they did the same thing again. They got a hold of somebody that lives in the next town over. Why would they dispatch somebody that’s in a different town?It made no sense and they didn't get that. I told them that was not gonna work and that we had used another plumbing company in the past. Since it was on a weekday, I told the rep I would put the call on hold and called the company from my husband's phone to find out if they would accept 2 10 Home Warranty. The company's rep said they do so I went back on the other phone and told this lady that we wanna use Metro Rooter. But she said that Metro Rooter was not one of their approved vendors.